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Free Shipping On All Orders

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1-833-205-7703

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Shipping Policy

Free Shipping:

Shipping costs for our business are typically around $100 for accessories can range and up to $200 for larger items.  However, for a limited time only, we are offering free shipping on all products to all the states in the U.S. No minimum order required!

Order Confirmation:

After you place your order, you will receive a confirmation email.  This means that we have received your order in our system.  As soon as we receive your order, we will reach out to our warehouse team to further process the order.

If your item happens to be on backorder, or is otherwise unavailable, we will let you know via email.  Once your item(s) are available for immediate shipment, we will ship the order.

Order Shipment:

Your order will ship within 1-3 business days.  We will email you tracking information within 24 hours of your order leaving the warehouse.  Your item will be delivered to you in 3-10 business days after its been shipped from our warehouse.

If you do not receive tracking information from us by 3 days after the lead time posed on the product page has elapsed, feel free to follow up with us at info@familytentsworld.com.

Most orders will be shipped by FedEx or UPS. Small items may be delivered by the US Postal Service or by the US Postal Service via FedEx Smartpost or UPS Surepost. 

Larger items may be delivered via FedEx Ground, FedEx Home Delivery, UPS Ground, or Truck Freight. 

Damages:

ALL SHIPMENT SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery.  

If your product is defective or sustains damage during shipping, please contact us at info@familytentsworld.com right away. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.

If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please call Family Tents World Customer Service at 833-205-7703 for further assistance with the damaged shipment. 

Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and Family Tents World cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. 

Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition. 

If you authorize the freight company to leave freight without a signature, Family Tents World cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. 

If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, Family Tents World cannot be held liable for any damages or missing pieces for accepted via signature delivery.

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