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Refund Policy

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 days.

Refund amount will be for your total purchase amount minus shipping costs and a 20% restocking fee.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company as it may take a little time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@familytentsworld.com.

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